6 Months Contract Customer Service Ambassador Office Hours Hga

Job Description

• 
  
• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
  
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
  
• To be able to provide service recovery for potential feedback/ complaints that are addressed
  
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
  
• Escalate crucial issues to Service Executive if beyond scope for service recovery
  
• Report and track patients whom service recovery has been provided to
  

Job Requirements

• 
  
• Comfortable with handling patients around the hospital
  
• Comfortable to stand and walk for long hours on the job
  
• Able to start work immediately or within a short period
  
• Able to work on weekends and public holidays
  

Interested candidates can write in to Ann at "
[email protected]"

Ann Goh Xin Ting
R1875289

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