Account Manager (Loyalty Programs)

The Account Manager grows/retains a portfolio of accounts and is responsible for building client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients' needs, and identifying opportunities to grow accounts.

Account Manager demonstrates CRM/Loyalty/Marketing expertise. Together with Project Management, strong quantitative and qualitative skills, Account Manager leads internal teams and external clients, representing strong business skills and functional skills.

Key Responsibilities:

• Provide leadership and support during strategy, concept, and execution.
  
• Partners with internal teams to drive value and engagement.
  
• Looks for ways to improve account growth by understanding clients’ objectives and goals.
  
• Demonstrates ability to communicate, present and influence effectively at all levels.
  
• An expert at building credibility and trust while influencing buying decisions.
  
• Experience in delivering client-focused solutions based on customer needs.
  
• Effectively presents insights and recommendations and point-of-view.
  
• Assists and advises account and financial management relating to account profitability.
  
• Fosters a collaborative environment to encourage a exchange of ideas between cross-teams.
  
• Perceives obstacles and objections as an opportunity to engage, consult, and deliver value.
  

Skills:

• Highly motivated individual with strong communications.
  
• Ability to excel in fast paced environment drawing on proactive problem-solving skills.
  
• Experience in managing internal and external teams.
  
• Keeping abreast with the latest marketing and client trends to build competitive solutions.
  
• Building a deep and collaborative working relationship with clients and partners.
  

Requirements:

• Bachelor's Degree in Marketing or related field of study.
  
• Minimum 5+ years of account management experience (agency/MNC environment).
  
• B2B industry, CRM and Loyalty experience.
  
• Experience in marketing operations, communications and analytics.
  
• Strong expertise in Excel, PowerPoint and Project Management.
  
• Exposure to Data Analytics tools such Power BI and Tableau (preferably)
  
• Excellent communications, negotiation and presentations skills.