Admin Assistant (Customer Service)

Key Responsibilities:

Administrative Support:

• Conduct research, collect and analyze data to prepare reports and documents.
  
• Assist in planning and coordinating drivers, sales team and customers schedule.
  
• Answer and manage incoming calls, emails, and other communications.
  
• Act as a liaison between the management and staff, relaying information, requests, and directives.
  
• Maintain office files, both electronic and hard copies, ensuring they are organized and up-to-date.
  
• Develop and maintain a filing system for easy retrieval of documents.
  
• Ensure all sensitive information is handled with confidentiality.
  
• Oversee and order office supplies, ensuring the office is well-stocked and organized.
  
• Handle office equipment maintenance and coordinate with vendors for repairs and services.
  
• Assist with other administrative tasks such as timesheets, and jobsites tracking.
  
• Track project timelines, deliverables, and follow up on pending tasks.
  

Qualifications:

• High school diploma or equivalent;
  Associate’s or Bachelor’s degree preferred.
  
• Proven experience as an administrative assistant or office admin assistant.
  
• Proficiency in MS Office (MS Excel, MS Word, and MS PowerPoint, in particular).
  
• Excellent time management skills and the ability to prioritize work.
  
• Attention to detail and problem-solving skills.
  
• Strong organizational skills with the ability to multitask.
  
• Excellent written and verbal communication skills (Mandarin speaking plus point).