Application Support Engineer

Key Responsibilities

• Primary responsible to handle all Incident tickets that are raised, through to closure
  
• Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity
  
• To conduct root cause analysis of an issue and post-mortem to identify and prevent the same issue happening in future
  
• Documenting the solutions and workarounds for future reference
  
• Collaborate with various team, including Developers and Infrastructure teams to resolve complex issues and implement long term solutions
  
• Assist in Operational tasks such as day-to-day support
  
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved
  
• Report status and progress to technical lead/manager on a regular basis
  
• Work with the technical lead/manager to ensure the technical support provided to users/testers is within the agreed SLA (24 x 7)
  
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management and optimisation of support
  
• Participate in enhancement of the applications (including documentation and testing)
  
• Present and provide regular updates on the work matters to team and users / customers
  
• Prepare / update the relevant documentations related to the project / change appropriately
  
• Support application testing investigations in testing environments
  
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environment
  
• Assist in deploying applications to testing and production environments
  
• Perform standby duty (24x7) on rotational basis
  

Requirements

• Bachelor Degree Computer Science / Engineering or its equivalent
  
• Good understanding of Software Development Life Cycle (SDLC)
  
• Ability to work under pressure and to handle tight SLAs
  
• Self-motivated, self-starter and fast-learner with ability to work independently and within a team
  
• Technically sound with at least 3 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Solaris and/or Linux OS such as RHEL would be required.
  
• Having Unix shell scripting, RedHat Ansible knowledge, experience in AWS applications (CloudWatch, S3, RDS, EKS), IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services &
  containers, cloud-basedarchitecture and/or DevSecOps technologies is a plus.
  
• Experience in Spring 4.X / 5.X / 6.X and Struts 2.X frameworks, SpringBoot and/or SpringBatch would be added advantage.
  
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
  

EA Personnel No:
R1548171

EA License No:
95C5411