Area Lead

The Adecco Group is the world’s leading HR solutions partner. We provide more than 700,000 people with permanent and flexible employment every day. With more than 34,000 employees in 60 countries, we transform the world of work one job at a time. Our colleagues serve more than 100,000 organisations with the talent, HR services and cutting-edge technology they need to succeed in an ever-changing global economy. As a Fortune Global 500 company, we lead by example, creating shared value that meets social needs while driving business innovation. Our culture of inclusivity, fairness and teamwork empowers individuals and organisations, fuels economies, and builds better societies. These values resonate with our employees, who voted us number 7 on the Great Place to Work® - World’s Best Workplaces 2020 list. We make the future work for everyone.

The Adecco Group is based in Zurich, Switzerland. Adecco Group AG is registered in Switzerland (ISIN:
CH0012138605) and listed on the SIX Swiss Exchange (ADEN). The group is powered by eight lead brands:
Adecco, Modis, Badenoch + Clark, Spring Professional, Lee Hecht Harrison, Pontoon, Adia and General Assembly.

Job responsibilities

Recruitment

- Pro-active and creative candidate sourcing
- Effective screening and assessment of candidates to contribute to full placement rate
- Coordinate interview logistics where appropriate
- Offer management

Client Management

- Periodic operational reviews with key stakeholders
- Relationship building with key stakeholders

Associate Management

- Conducts induction / briefing / Onsite Coaching

- Tracking &
Issuance of work tools e.G. uniforms &
handsets
- Performance review and disciplinary matters
- Execute associate retention and welfare activities
- Respond and manage associate queries pertaining to employment

Operations Management

- Single contact point for promoters and retailers

- Better flow of communication and information update on specific channels (i.E. Promotions, new contact point-in-store, other ad-hoc information)

- Support manpower planning

- Manage deployment (roll call, standby activation)

- On-site field management

- Provide guidance and instructions to both Full-Timers and Part-Timers

- Ensure smooth running of roadshow / event operations and timely dissemination of work information

- Conduct site visits

- Perform on-site training as required

- First point of escalation and incident reporting for events

- Maintain effective communication with Client and channel partners / retailers

- Facilitate instant and accurate exchange and transfer of information with clients and associates

- Ensure compliance with SOPs

- Drives continuous improvement process

- Manage day-to-day Promoter matters and enquiries

- Reporting

o Gather and share market intelligence to support development of new services

o Drives field data collection

o Ensure compliance with company policies and legislative requirements

Requirements

· Min Degree/Diploma in any field of studies

· Good customer service and communication skills

· Experience in managing manpower operations an added advantage