Assistant Director / Senior Assistant Director, Student Management System

The University's new Student Management System (SMS) program manages the complete student lifecycle from attracting new talent, through all day-to-day activities, and on to graduation. This system, to be implemented progressively, will support our population of more than 35,000 students.
This role reports to the SMS Head and will drive the adoption and utilization of the newly implemented system and look at continuous improvement of capabilities or functionalities as required by the changing business needs.
Responsibilities

• Play the role of business analyst, to gather new business requirement or change requests and work with NTU's IT team to explore new processes or systems/system configurations to meet the changing business needs.
• Lead and facilitate discussions with key stakeholders to scope projects and delivery plan for new functionalities or requirements to continuously enhance the SMS.
• Develop plans, policies and procedures to govern system, data, processes, security and user access.
• Develop strategies and tactics to drive adoption and utilization of systems and processes by business users.
• Develop strategies and tactics to drive the achievement of service level agreements (SLAs) via system usage and data.
• Identify gaps and resolve issues by actively engaging business users.
• Partner system vendors and NTU's IT team to identify and implement solutions.
• Continue to develop system capability in reporting, data analytics to support business management, decisions, and modelling.
• Ensure proper documentation of functional specifications and processes.
• Plan and manage timeline to ensure projects are delivered on time.
• Develop and implement change management and communication activities to prep business users to adopt to the new processes or systems, which would include the development of system documentation, user guides, User Acceptance Tests and training for users at each phase of implementation/enhancement.
• Support organizational redesign in Colleges/Schools for student management/administration.

Requirements

• Minimum Bachelor's degree in any related field from a recognized University.
• At least 8 to 10 years of business analyst or project management experience, and preferably in the tertiary education sector.
• Strong studentship management background, with understanding or hands-on experience in a student management system preferably.
• Experience in planning and implementing change management activities will be an advantage.
• Ability to influence and engage stakeholders at various levels.
• Excellent interpersonal and communication skills.
• Ability to multi-task with an eye for details in planning and implementation.
• Ability to drive results and achieve outcomes.
• Preferably with CITPM / PMP / PRINCE2 certification.
• Knowledge of Microsoft Dynamics CRM and RPA tools such as UiPath/Power BI would be advantageous.

Hiring Institution:
NTU