Assistant Executive/Executive, It Operations (Temporary Contract - 1 Year)

The Innovation and Entrepreneurship (I&
E) Office at NTU is established under the NTU I&
E initiative to drive overall synergy, coordination and interaction among the pillars along the innovation and entrepreneurship value chain at NTU. The Office seeks to accelerate the University's efforts to translate NTU's scientific discoveries, innovations and creative work into technological and social entrepreneurship activities that benefit industry and society. Read more about us here.
The NTU Innovation Port is created to serve as the I&
E Port of Call at NTU, providing a first point of contact as well as a networking venue for the NTU community, alumni as well as external partners for their I&
E journey. This venue will host events from training, innovation challenges to networking sessions. We invite suitable candidates to join as Assistant Executive/Executive in IT operations. He/she will be responsible for providing onsite IT/AV technical support for events organised at the NTU Innovation Port, managing the venue's facilities booking system as well as providing general laboratory support for, NTU's MVP Atelier located nearby.
Successful candidate can look forward to a rewarding career at NTU with ample opportunities for growth and development.
Responsibilities:

On-site Technical Support

• Set up, operate and troubleshoot IT/AV equipment at the Innovation Port, including microphones, speakers, mixers, projectors, and video walls, ensuring that all equipment is set up and configured correctly.
• Provide technical support for IT/AV equipment/software to speakers and attendees for events/meetings held at the NTU Innovation Port.
• Prepare user manuals and conduct training to users as and when required.
• Manage CCTV, door access, alarm system and other miscellaneous systems at the NTU Innovation Port.

Facilities Management

• Manage the facilities booking system for NTU Innovation Port.
• Liaise with contractors for site work, eg. maintenance, installations.

General Laboratory Support

• Support day-to-day operations of, NTU's MVP Atelier.
• Conduct proper and periodic maintenance of laboratory equipment.
• General lab housekeeping
• Any other ad-hoc initiatives and projects undertaken by the Office.

Requirements:

• Higher Nitec/Diploma in Electronics/Electrical Engineering / IT or equivalent certification from recognised institutes.
• Ability to configure, support and perform troubleshooting for common IT/AV equipment including microphones, speakers, mixers, projectors, and video walls.
• Knowledge in Microsoft Excel, Word, Powerpoint and Office applications.
• At least 1 year working experience in IT support environment or related fields preferred.
• Preferably non-executive specialised in IT/computer-hardware or equivalent.
• Good communications skills and ability to liaise with end-users.
• Customer service oriented, positive work attitude and good problem-solving skills.
• Display a high level of initiative with ability to work independently.
• Able to plan and prioritise workload without supervision.
• Continuous self-learning and self-initiating.

This position will be on a 1-year contract, with option to renew for 1 additional year upon satisfactory performance.
Hiring Institution:
NTU