Assistant Hotel Operation Manager

Job Responsibilities

• Assist Hotel GM in managing the day-to-day operation of the hotel.
  
• Provide courteous and efficient service and if possible to comply with each and guests' request.
  
• Familiar with rates in the hotel and their availability status;
  up-sell whenever possible.
  
• Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
  
• Ensures Housekeeping team maintain the guideline of Hotel cleaning standard &
  procedures.
  
• Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
  
• Ensure guest room security, emergency and fire procedures;
  encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies &
  procedures for their use.
  
• Be familiar with hotel facilities and functions as well as major city attractions and events;
  provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
  

Job Requirements

• Minimum with GCE 'O' Level
  
• Cert in Hospitality or Tourism management will be an advantage.
  
• Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations / Housekeeping in a hotel.
  
• Well-developed communication and customer relations skills.
  
• Exceptional customer service skills and proven problem-solving skills.
  
• Strong Leadership qualities including professionalism and excellent presentation.
  
• Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
  
• Mature, meticulous, resourceful, organized and able to work independently.
  
• Able to work on rotating shifts and on weekend/PH