Assistant Manager (Analytics & Research)

ASSISTANT MANAGER (ANALYTICS &
RESEARCH)

Are you passionate about data analytics, market research, and enhancing customer experience?

SAFRA is looking for a dynamic and skilled Assistant Manager (Analytics &
Research) to join our team.

If you excel in data analysis, forecasting, and are keen on driving customer satisfaction, we invite you to be part of our innovative and dedicated team.

Main Responsibilities:

• Undertake the compilation, tracking, analysis and reporting of key indicators.
  
• Manage and conduct training for staff/vendors with a focus on data analytics and usage.
  

Key Duties &
Tasks:

1. Research Projects:
   Oversee internal and outsourced research projects, focusing on customer experience and personalized marketing. This includes proposing research methodologies, designing questionnaires, processing data, and reporting findings.
   
2. Trend Analysis/Desktop Research:
   Analyse data from surveys, administrative sources, and customer feedback to identify new trends, while conducting desktop research to aid strategy formulation.
   
3. System Development:
   Collaborate with internal stakeholders to develop and maintain the data warehouse and marketing automation system.
   
4. Data Management:
   Ensure the accurate, comprehensive, and timely provision of statistical data, maintaining all data reports/dashboards on the Data Warehouse for staff access.
   
5. Capability Building:
   Enhance the research capabilities of internal stakeholders through training sessions, guiding HODs on research techniques/tools, and encouraging application in their work areas.
   
6. Support for Meetings &
   Presentations:
   Provide support for various divisional meetings, presentations, and conferences.
   
7. Additional Duties:
   Perform other duties as assigned by supervisor.
   

Recruitment Criteria:

• Education:
  Bachelor’s degree in Data Analytics, Business, Statistics, or a related field.
  
• Experience:
  Minimum of 3-5 years of experience in data analytics, market research, or a related field.
  
• Skills:
  
  
  • Proficiency in one or more data analysis tools (e.G., SQL, Python, R, Excel).
    
  • Strong understanding of research methodologies and statistical analysis.
    
  • Have some experience in creating dashboards using tools like Tableau, Power BI, or similar
    
  • Excellent communication and presentation skills.
    
  • Ability to work collaboratively with cross-functional teams.
    
  • Strong problem-solving skills and attention to detail.
    
  
  
• Nationality:
  Must be Singapore Citizen or Permanent Resident.
  

Why Join Us?

• Engage in meaningful work that directly impacts customer satisfaction and organisational success.
  
• Collaborate with a diverse and talented team of professionals.
  
• Opportunities for professional growth and development in data analytics and research.
  

How to Apply:

If you are ready to take on this exciting challenge and make a significant impact, send your resume and cover letter to [email protected] or [email protected] by

5 Jul 2024. Join us at SAFRA and contribute to our mission of enhancing customer experiences through data-driven insights and innovative strategies.