Assistant Manager - It Operations

Are you passionate about IT and eager to work closely with both business and tech teams? Do you have the skills to provide effective and efficient technical support across a dynamic company environment? If so, we want you on our team!

Position:
Assistant Manager for IT Ops

Responsibilities:

• Manage IT functions, including hardware maintenance, software upgrades, data migration, and system installation.
  
• Provide support for printers, monitors, desktop PCs, laptops, and smartphone devices.
  
• Plan and execute selection, installation, configuration, testing, and support of IT hardware, including AV infrastructure.
  
• Regularly manage, maintain, and back up IT network and desktop systems.
  
• Conduct regular server upgrades and security patching.
  
• Investigate, research, and resolve user questions and information systems problems.
  
• Provide technical support for major company projects.
  
• Engage in implementation discussions with non-technical stakeholders.
  
• Maintain IT equipment inventory and documentation in compliance with IT policies.
  
• Handle hardware and software licensing and compliance.
  
• Write or update technical documentation and incident reports.
  
• Support IT help desk operations.
  
• Engage with vendors for troubleshooting.
  
• Monitor and act on daily alerts.
  

Requirements:

• Diploma/Bachelor Degree in Computer Science or equivalent.
  
• Minimum 6 years of experience in the IT industry, with proven work experience as a technical support engineer and progressive experience in IT support team supervision.
  
• Strong technical skills in Microsoft 365 suite, Networking, and Unified communications/collaboration.
  
• Experience with Windows Servers, Active Directory, Routers, and Network Switches.
  
• Preferred certifications:
  Microsoft 365 Administrator, MCSA/MCSE, CCNA, ITIL v4 Foundation.
  
• Hands-on experience in software and hardware troubleshooting.
  
• Excellent communication skills to work effectively with stakeholders and staff.
  
• Willingness to support company events after office hours if needed.
  

A competitive remuneration package commensurate with relevant experience and qualifications will be offered to the successful candidates.

• 2 days of wellness leave
  
• Birthday leave and Birthday Token $100
  
• Medical, Dental, and Insurance Benefits
  
• Career Progression and Training &
  Development opportunities
  

Please state your current or last drawn salary, expected salary, and availability in your CV. We regret that only shortlisted candidates will be notified.