Assistant Manager – Technical & Service Dealer Support

Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.

Responsibilities:

Training

• Work with PX Dept. &
  principal from time to time on new training needs for Company &
  Dealer Network.
  
• Plan and schedule training for the whole of Aftersales and work with managers to fulfill Principals’ requirements.
  
• Conduct training sessions for technicians &
  customer service advisor, for Company &
  its Dealer’s Network.
  
• Develop the skills of technical staff through vigorous training and equip them with tools/equipment’s to enable them to perform their jobs more efficiently.
  
• Conduct Training Gap Analysis to monitor individual performance and collate progress report on staff training, and update the respective managers accordingly.
  
• Coordinate with respective Principal Training contact person and organize Company &
  Dealer personnels training overseas and onsite training by Principal.
  

Technical

• Support service operation concerning daily technical issues with co-ordination from principal technical helpdesk to provide solutions technical /products issues.
  
• Collate technical report for all Aftersales department for submission to Principals.
  
• Manage &
  disseminate service &
  technical bulletins from franchise Principals for all departments, and update Sales and Aftersales.
  
• Disseminate service campaign letters to customers and at times to LTA as required.
  
• Communicate with LTA on the recall campaign where necessary.
  
• Provide parts technical support in terms of clarifying differing specification / deviation from technical literature.
  
• Update all technical literature on a regular basis.
  
• Conduct on a monthly basis technical, training briefs to managers and technical executives.
  

Others

• Support for setting up Principal’s User ID for all new and existing staff from Sales and Aftersales (both Company &
  Dealer Network).
  
• Submission of enhanced simplified equipment registration for Principals’ to authority (IMDA).
  
• Support PX &
  Service Manager in technical skill assessment for technician and technical personnel include High Voltage Repair Certification, WSH, ESH.
  
• Liaise with Schools i.E. ITE for training, OJT, student development.
  
• Other projects as assigned, i.E. tender technical support.
  

Requirements:

• Degree or Diploma in Mechanical/Automotive or its equivalent.
  
• Minimum of 5 years of experience in automotive/warranty process.
  

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.