Assistant Reservations Manager/Senior Reservations Executive

Reporting to the Revenue &
Reservations Manager, the incumbent will be required to:

• 
  
• Handle guest telephone and email inquiries, and improve guest experience score.
  
• Offer appropriate room types, price inclusions, upsell and handle price objections.
  
• Ensure all reservations are thoroughly reviewed prior to guests arrival
  
• Review daily reservation booked, reservation cancelled, and arrival report
  
• Manage group block activities, e.G. cut-off dates, rooming lists, pick-up, wash, etc.
  
• Track sales and promotions, and provide feedback to Sales &
  Marketing departments.
  
• Manage departments roster, and guide team members in executing operational tasks.
  
• Advocate Revenue Management culture across all hotel departments
  
• Communicate rates, monitor call quality, and manage forecast, pick-up and actual revenue data.
  
• Promote working culture around the brands five core values of Ownership, Excellence, Integrity, Empathy &
  The Art of Fun.