Associate Product Support (Japanese Language)

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

What you’ll be doing?

In this role, you'll be helping our customers with their product inquiries. You'll use diagnostic tools to pinpoint issues and suggest solutions to their questions. Keeping track of recurring problems is key, as it helps our team improve our products. If an issue can't be resolved, it will be escalated for further attention. Tracking calls and trends enables us to continuously enhance our services for both our internal teams and customers.

Your main focus will involve supporting customers who speak Japanese as their native language.

What a typical day looks like?

· Assist customers with application questions, analyze issues using diagnostic tools, and suggest solutions.

· Build and uphold strong customer relationships through exceptional service.

· Collaborate with different departments in the company to address customer needs promptly and effectively.

What's in it for you?

· Global organization with a highly inclusive culture where you are empowered take initiatives.

· Structured training and onboarding program to help you to be successful.

· Attractive paid time off policy and employee benefits

Qualifications and Education Requirements:

· Bachelor Degree, Diploma Graduate or equivalent.

· Exceptional communication skills in English and Japanese (both verbal and written).

· Demonstrated focus on customer service and adept problem-solving skills.

· Proficient in computer software and internet usage.

· Ability to work autonomously or collaboratively in a team.

Disclaimer:
The duties and responsibilities described above is not a comprehensive list and additional tasks may be assigned to the employee from time to time. The scope of the job may change as necessitated by business requirements.

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.