Associate - Service Centre (12 Month Contract) Tbtc

We are hiring under Recruit Express headcount for Contract - Customer Service Associate:

• Manage queries and requests from walk-in policyholders and Financial Representatives on policy related matters
  
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
  
  
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
  
  
• Provide excellent customer service experience;
  
  
• Manage customer feedbacks with a good closure within the operational turnaround time.
  

Requirements:

• Min. Diploma/ Degree holder with customer service experience
  
• Applicant with professional insurance certifications will be advantageous
  
• Comfortable to work in Frontline Environment
  

Interested applicants are welcome to email resume to:
[email protected]

Attention to:
Phoebe Lim Jingxuan

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No:
99C4599