Associate Wellbeing Coordinator

The AWBC is part of a care team that will provide identification of needs, anticipatory guidance, screenings and service coordination for clients assigned under their care.
Job Description:

• Service Care Coordination and Case Management.
• Employs effective communication and rapport building skills when interacting with antenatal patients, clients, families and staff.
• Collaborates with interdepartmental and external colleagues with the aim of providing holistic care and optimise health outcomes for antenatal clients recruited under the Home Visit Programme.
• Administrative and Systems Support. Support team with outreach and engagement efforts as required by programme.
• Assist in appointment scheduling and rescheduling and addresses client enquiries. (e.G. teaches the use of the Health Buddy for assessing their records and services (e.G. changing appointments).
• Navigates, troubleshoots and initiate discussions for IT issues that impacts service and operations, e.G. OAS/SAP/SCM/SSNet.
• Identifying needs and screening. Effectively manage patient caseloads at clinic touchpoints.
• Performs health and social screenings for antenatal clients. (E.G. nutritional screening, mental health screening, home readiness and safety etc.)
• Maintains documentation and complete reporting requirements according to organisation standards.
• Performs other job-related duties as assigned by Program Lead, Social Service Manager or Training Manager.

Requirements:

• Diploma with 2 - 4 years' relevant experience, or GCE N/O/A Level, or NITEC in Healthcare/Equivalent with 6 - 10 years' relevant experience
• Ability to communicate effectively, both orally and in writing
• Possesses records maintenance as well as organizing and coordinating skills
• Strong word processing, receptionist and data entry skills
• Has knowledge of supplies, equipment and/or services ordering and inventory control
• Ability to maintain calendars and schedule appointments
• Ability to understand and follow specific instructions and procedures
• Skilful in the use of operating basic office equipment
• Ability to deal amicably with all levels of staff and external customers
• Ability to maintain confidentiality of records and information
• Supervisory skills