Call Centre Agent X 10 / North East

Summary of Responsibilities
- Demonstrates effective, clear and professional written communication to customers
- Provides prompt and efficient service to users including appropriate escalation of any issues.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning
- Demonstrates strong problem solving capabilities and assist customers in case of any issues

Requirements

• 1 year experience in customer service domain
  
• Demonstrates effective communication, composure, and professional attitude