Call Centre/Customer Relations Officer (Healthcare, East) Hry

Job Summary

• Refer and familiarise with the following for daily operations:
  
  
• Handling Customer Complaints at Call Centre
  
• Pausing in Queuemetrics
  
• Queuemetrics Logging Off
  
• Queuemetrics Login
  
• Web Portal Appointment Bookings
  
• Appointment Booking for Australian Visa Application
  
• Provide prompt, accurate and updated information for all queries via incoming calls/emails.
  
• Committed, timely efforts to attain the targeted result by making outbound calls.
  
• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.
  

Job Description

• Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
  
• Be adequately equipped to address all queries and concerns raised by external customers.
  
• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives.
  
• Adopt a pro-active approach to:
  
  
• Stay informed of key products, services, initiatives, etc in order to address customers’ queries
  
• Assess customer’s interest, propose solutions/alternatives and solicit relevant feedback
  
• Familiarise oneself with and exemplify the organisation’s mission, vision and core values
  
• Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations
  
• Upgrade one’s skills and competence through attending courses, training, workshops etc.
  
• Ensure and maintain cleanliness &
  safety in the call centre and with its equipment and fixtures.
  
• E-mails being send to clinics / departments should be addressed to the concerned as instructed.
  
• Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
  
• Strictly adhere to the instructions from the Executive for the effective functioning of the centre.
  

Job Requirements

• At least 2 years of relevant experience
  
• Computer literate, preferably in MS Office, Excel, Word etc.
  
• Good interpersonal and conversational skills
  
• A fairly high degree of patience, diplomacy, sensitivity, courtesy, problem-solving skills and self-motivation
  
• Able to work independently as well as in groups/teams with minimal supervision
  
• A good and healthy sense of humour, although not mandatory
  

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No:
R23116144

EA Personnel Name:
Lim Ruo Yi, Rachel

Company Registration Number:
Recruit Express Pte Ltd (99C4599)