Call Centre / Customer Service Executive Hmst

6 Months - 1 year Contract
Novena
Up to 4.5k

• 
  
• Responsible for the effective and efficient management of Centre’s call centre and customer service areas
  
• Provides operational oversight on all aspects of the Centre’s operations, including extending support and guidance should the team be activated for 24/7 on-call duties.
  
• Lead the review and implementation of work processes, policies, and procedures to ensure high level of service and operational efficiency
  
• Identify opportunities for improvements in service delivery and work with internal and external stakeholders (business partners) to review operational workflows for a well-coordinated patient journey across the hospital
  
• Monitor complaints/feedback and guides the team in resolutions
  
• Develop and institute quality audits of the department to ensure high service standards and adherence to procedures and guidelines
  
• Build a strong and competent team that can deliver high service standards
  
• Promote a working environment that supports work satisfaction
  
• Develop and groom staff
  

How to Apply:
send your resume to:
[email protected] telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare &
Lifescience)
Company EA Licence number :
99C4599
Personnel EA License:
R1331820