Call Centre Officer (Woodlands / Healthcare）

Pay Package

• Salary:
  Up to $2800
  
• Yearly performance bonus:
  Up to 1 month of salary
  
• 5 days work week, inclusive of 1 weekend work day
  

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
  
• Manage protocols (such as fire &
  emergency messages)
  
• Liaise with other department enquiries and requests
  
• Manage customers’ feedback
  
• Make accurate data entry to the CRM System and maintain records.
  
• Participate in trainings, tests and audits when required.
  

Requirements:

• Proficient in MS Excel / office
  
• Customer service oriented
  
• Able to work in any of the following shift:
  AM – 7:
  30AM to 5:
  00PM;
  MID - 9:
  00AM to 6.30PM;
  PM – 12:
  30PM to 10PM (Shift shall be rostered.
  - With 1 hour of meal time)