Client Services Coordinator – Travel Operations

Join OneThreeOneFour as a Client Services Coordinator – Travel Operations and become an integral part of our team, dedicated to crafting exceptional overseas photoshoot experiences. If you have a knack for meticulous planning and coordination, and a passion for delivering unparalleled service to clients, this role is for you.

Responsibilities:

• Coordinate and manage all aspects of overseas photoshoots, ensuring seamless communication between clients and our production team.
  
• Respond to client inquiries, providing advice and planning personalized photoshoot experiences.
  
• Build and maintain positive relationships, ensuring delightful experiences and high client satisfaction.
  
• Offer insightful travel advice and logistical support to enhance client experiences.
  
• Manage bookings for teams and service providers, overseeing accurate invoicing and billing.
  
• Handle urgent operational issues, offering alternative plans and solutions during both working and non-working days.
  
• Ensure all deliverables, including photos, videos, and print materials, are executed smoothly and meet client expectations.
  
• Maintain and update operational records accurately within our CRM system.
  

Requirements:

• Exceptional organizational and administrative skills to ensure detailed and accurate planning.
  
• Proficiency in computer applications such as Google Sheets, Google Docs, and CRM software.
  
• A deep passion for travel and enjoyment in interacting with people from diverse backgrounds and cultures.
  
• Excellent command of English, both written and spoken.
  
• Fluency in Mandarin, Cantonese, Korean, or Japanese is highly desirable to cater to respective-speaking clients or team members.
  
• Ability to work effectively both as part of a team and independently, with a strong sense of initiative and adaptability.
  
• Availability to work a 5-day schedule, including weekends as required.
  

Benefits:

• A balanced work-life environment in a centrally located office near Clarke Quay MRT.
  
• A supportive and collaborative team atmosphere.
  
• Opportunities for career progression within a growing company.
  
• A competitive salary package with an annual bonus.
  
• Additional benefits including birthday leave, annual leave, medical, hospitalization, and family care leave provisions.
  
• Medical and dental benefits.
  

This role is ideal for someone who is driven to excel in a service-oriented environment where every detail is crucial for enhancing our client's special occasions. If you are looking to develop your career in a dynamic and growing company, apply today to join us at OneThreeOneFour!