Clinic Assistant

Your duties as Clinic Assistant include but are not limited to the following:

Clinical Support

1. Client Preparation:

• Ensure clients are prepared before treatment (cleansing, numbing, photo-taking, and consent form completion).
  
• Prepare all items and machines required for doctor treatments.
  

2. Treatment Assistance:

• Assist doctors during treatments and provide post-care according to clinic protocols.
  
• Conduct follow-up calls two days after clinic visits to reinforce post-treatment care and schedule review appointments with the treating doctor.
  
• Prepare and maintain client treatment cards, ensuring doctor signatures.
  

3. Record Keeping:

• Document all treatments and item usage, including fillers and Botox.
  
• Ensure doctors sign dispensing forms for items used.
  
• Key in all treatment-related invoices into the system.
  

4. Customer Service:

• Provide excellent customer service, communicating with clients before and after clinic visits via company telephone or corporate mobile phones.
  
• Monitor customer appointments and compliance with treatment regimens.
  

5. Clinic Maintenance:

• Dispense products and medicines, billing clients with consultant guidance.
  
• Perform machine checks before clinic start and refill items in doctor treatment rooms.
  
• Maintain clinic cleanliness and tidiness.
  
• Ensure smooth coordination of the treatment flow.
  

6. Administrative Tasks:

• Handle stock orders and maintain stock records for the aesthetic clinic.
  
• May be required to work at another branch in case of manpower shortages.
  

Administrative Support

1. Appointment Management:

• Make appointments for new leads generated from social media platforms, walk-ins, or calling lists provided by the marketing/tele-sales team.
  
• Engage with walk-in and enquiry customers.
  

2. Sales Promotion:

• Promote sales of packages, services, and skincare products as needed.
  

3. Professional Development:

• Attend training or meetings as required, even outside normal working hours, to acquire necessary skills and knowledge for the job.
  

4. Flexibility and Teamwork:

• Assist in ad-hoc duties assigned by the Reporting Officer.
  

Qualifications:

• Previous experience in a similar role in a clinical or aesthetic setting.
  
• Excellent communication and interpersonal skills.
  
• Strong organizational and multitasking abilities.
  
• Knowledge of aesthetic treatments and procedures is a plus.
  

Attributes:

• Proactive and self-driven with a strong sense of initiative.
  
• Exceptional interpersonal and communication skills.
  
• Good team player.
  
• Meticulous with an eye for details.