Cluster Manager

CLUSTER MANAGER (Student Care Centre / Tuition Centre)

Main duties involve day-to-day operational duties which include rostering of outlets under your charge, scheduling of classes, as well as teaching. Candidate will need to have good communication skills to communicate with parents, staff, students and walk-in customers.

Key roles and responsibilities

• Manage operations of tuition/enrichment programmes and student care to ensure day-to-day operational efficiency
  
• Streamline operational procedures
  
• Manage all staff under your charge by maintaining and/or building an effective team
  
• Facilitate parents’ feedback and assume point of contact for dispute resolution
  
• To handle walk-ins and new enquiries on the services provided by the centre
  
• To handle parents’/students’ enquires on class timings/ services/ etc
  
• To assist with liaising work with parents and students on any changes to schedule
  
• Provide relief/ take on tuition classes should the need arise
  
• Planning of manpower and staffing
  
• Report and update management periodically on operations
  
• Any other operational duties as assigned.
  

Skills &
Experience

• Degree/ Diploma/ A levels/ WSQ qualification in Student Care Operations
  
• Preferably with prior tutoring experience
  
• Enjoy being with children
  
• Good communication skills in corresponding with pupils, parents and staff
  
• Be systematic and organized in handling administrative and management work
  
• Good grades in O level/ A level
  

Working Days:
5 Days Workweek
Working Hours:
Monday - Friday 10am-7pm