Concierge & Customer Ambassador

About the job

FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&
D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.

On 1 April 2021, we have changed the company name from Fuji Xerox to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation.

PURPOSE:

The CEC Customer Ambassador + Concierge plays a pivotal role in ensuring a warm and welcoming experience for all guests visiting the CEC. This position involves managing aspects of the centre;
including guest hospitality, inventory management, cleanliness, and any administrative tasks assigned.

RESPONSIBILITIES &
TASKS:

• Responsible for the overall operational excellence at the Customer Experience Centre (CEC).
  
• Establish, develop, and maintain positive business and customer relationships.
  
• Identify opportunities for improvements related to customer engagements, aiming for memorable WOW moments in each engagement.
  
• Oversee CEC Tours for various audiences, including VIPs, first-time visitors, external customers, and internal employees.
  
• Exploring and adopting technology solutions for automation includes CRM systems, analytics software, etc.
  
• Manage stock inventory to ensure availability of necessary resources.
  
• Maintain cleanliness and orderliness of the CEC environment.
  
• Support in admin and documentation.
  
• Blend customer-centric mindset with operational efficiency to create a holistic and outstanding CEC experience.
  

REQUIREMENTS:

• Strong background in customer service, with a proven track record of building and maintaining positive relationships.
  
• Creative and innovative mindset, capable of continuously exploring ways to enhance customer experiences and create WOW moments.
  
• Comprehensive understanding of each Business Unit’s (BU) messaging and strategic objectives.
  
• Proficiency in seamlessly incorporating BU-specific messaging into CEC Tours to provide visitors with a comprehensive understanding of the brand.
  
• In-depth knowledge of products, services, and key offerings from each BU to convey relevant and accurate information during tours.
  
• Skillful communication to effectively articulate BU messaging, ensuring visitors gain insights that enhance their understanding and connection with the brand
  
• Customer-centric approach, understanding the importance of delivering outstanding service to create a lasting impression.
  
• Commitment to cleanliness and orderliness, ensuring a well-maintained CEC environment.
  
• An effective team player who is self-driven, able to work independently within a fast-paced environment and able to manage ambiguity
  
• Experience in implementation of operational improvement initiatives preferred
  
• Excellent interpersonal skills
  
• Good presentation skills and able to write well
  
• Excellent analytical skill and proficiency with Microsoft Excel.
  

Only shortlisted candidates will receive a response. Therefore, if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

EA License No:
11C5502

Registration No:
R23115318