Contract Patient Experience Associate (Office Hours) Hyn

Job Scope:

• Reporting to the Senior Manager, you will support OPE in managing feedback and responses within the Hospital. You will attend to patients and families via walk-in as well as telephone calls to the OPE Hotline.
  
• You will review and follow up with appropriate actions on the feedback received. In addition, you are expected to respond to general feedback and enquiries, compile feedback documentation for filing and provide timely updates into the Customer Relationship Management (CRM) system.
  

Requirements:

• Diploma in any discipline or Higher NITEC/NITEC with 10 years' experience
  
• Relevant experience in healthcare industry
  
• Excellent interpersonal and communication skills (both verbal and written)
  
• Proficient in Microsoft Office applications
  

If you are interested in exploring this role or other current openings in the market, kindly email me at [email protected] with your resume.

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number:
99C4599

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