Customer Care & Billing Administrator

Emerson asia pacific private limited - Clementi New Town
new offer (21/01/2022)

job description

Description:
The position is responsible for the day to day operations of various worldwide shipments execution on a timely manner to meet customer requirements.
Job Responsibilities:
Manages orders related to enquiries from customer, interface and coordinate with plants, logistics team to ensure
Seamless order fulfillment at all time.
Responsible for shipping &
billing processing using oracle, Trax &
other system tools.
Ensures proper and complete commercial documentation are in compliance with sales recognition policy and organize shipment release on timely basis.
Able to work with various department like Accounts Receivable, Trade Compliance team to ensure timely release of shipment &
billing through system.
Reviews commercial clauses, manages type of bonds with bank, Letter of credit negotiation with bank, issue Chamber origin certificate etc.
Ensures all related billing issuance are issued right the first time, provide complete set of supporting billed docs to customer, meeting the customer's contractual term/milestone payment term and ensure each set of payment collection must be reasonably assured.
Liaises with internal A/R collections team and customer to rectify any variances found in the dispute invoices.
Able to communicate well with all the stake holders to ensure smooth execution of shipment and billing according to established guidelines.
Ensures all documents are filed according to Record Retention Policy.
Other duties as assigned by Supervisor.
Ensures compliance of workplace safety rules, including but not limited to the usage of a personal protective equipment, if provided to you, while working, not involve in any unsafe or negligent act that may endanger peers or oneself, report unsafe work conditions and providing suggestions to improve safety/health at work, as needed.
Job Requirements:
Diploma in Business Administration.
At least 2 years of relevant working experiences in the related field.
Working knowledge of business management system like Oracle/SAP/JDE preferably.
Sound knowledge of international shipping practice and basic understanding on Finance's terminology.
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Our Commitment to Our People
We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.
Flexible and competitive benefits plans offer you the right options to meet your individual/family needs
Our success is measured by the positive impact we make on people, our communities and the world in which we live.[ Link removed ] .
Our Commitment to Diversity &
Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.
Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our[ Link removed ] and about[ Link removed ] .
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Customer Care & Billing Administrator

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