Customer Care Lead, Sea - Engineering Mnc
anonymous company - Singapore
new offer (15/05/2024)
job description
- Formulate and implement a thorough client service strategy tailored to the Asia region, aligned with the company's broader business objectives
- Evaluate client feedback and current processes to highlight improvement areas, crafting and executing action plans with appropriate resource allocation
- Establish and endorse targets for Asia's client service functions, ensuring their attainment
- Efficiently oversee the client service team to uphold exceptional service standards
- Furnish regular reports on client service performance to senior management, manage escalations, and ensure adherence to pertinent regulations and standards
- About 5 years of experience servicing clients, including covering a regional portfolio
- Comfortable with an Industrial and Manufacturing environment - to understand implement the respective key client base and service strategies
- Experienced in project management and developing strategic initiatives to highlight crucial pointers for client servicing initiatives and to boost client satisfaction across regional markets