Customer Care Officer

Multiple work locations at Pasir Ris, Tampines, Katong, Ang Mo Kio, Woodleigh, Seng Kang and Choa Chu Kang
Job Highlights

• We offer attractive salary and incentives
  
• We provide opportunities for career advancement
  
• We provide healthcare and medical benefits
  

Job Description

If you have a warm personality, value good customer service, eloquent in English,and are willing to learn and grow with the company, then you are most welcome to be part of our fun-loving and dynamic team!

Responsibilities

• Attend to walk-in customers and incoming phone/email enquiries
  
• Provide professional course consultation and excellent customer service to prospective customers
  
• Work closely with the Operations Manager in placements and scheduling of classes
  
• Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
  
• Process class registrations and payments
  
• Correspond with existing customers through phone, text messages, emails and letters
  
• Coordinate with external vendors and suppliers
  
• Perform a variety of administrative duties in support of the day-to-day operations
  
• Ensure the safety and appropriate behaviour of students at the centre
  
• Tidy and prepare the classrooms before lessons
  

Requirements

• Fluent in English and Mandarin,to handle English and Mandarin speaking customers
  
• Confident and tactful in handling customer’s needs
  
• Passionate in providing excellent customer service
  
• Possess good communication skills
  
• Must love children and comfortable working around them
  
• Possess a cheery and pleasant disposition
  
• Meticulous and systematic with administrative procedures
  
• Has a good eye for details
  
• Excellent team player with a people-oriented personality
  
• Proficient in Microsoft Word, Excel and other administrative applications
  
• Applicants with experience working in tuition or enrichment centres have an added advantage
  
• Work day:
  5-day work week – 3 weekdays and 2 weekends or 4 weekdays and 1 weekend.
  

WHY JOIN US?

• We offer attractive salary that commensurate with work experience
  
• We provide opportunities for career advancement within the company
  
• We provide healthcare and medical benefits