Customer Engineer - Thermal

Who we are:

Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us?

• Meaningful and Fulfilling Work
  
• Inspiring and Caring Leaders
  
• Global Talent Center
  
• Recharge Your Potential
  

About the role:

Be proficient in the knowledge and use of the Engineering applications used by Vertiv. Provide support and expertise to the global design offices in the use of these applications for Vertiv product design and maintenance projects. Assist and guide users with resolving issues within these engineering applications.

Job Descriptions:

• Carry out Testing &
  Commissioning, Preventive Maintenance and Time &
  Material activities in a professional, efficient manner, and achieve a high level of service to our clients within the restraints of time, expense and profitability.
  
• Participate and lead the troubleshooting activities together with technical support team, field engineers and third-party vendors.
  
• Author Method of Statement, Risk Assessment, Site Acceptance Test procedures and Incident Reports.
  
• Take all necessary steps to ensure OH&
  S requirements are adhered to.
  
• Ensure adequate PPE, tools and calibrated instruments is provided to team engineers.
  
• Report all incidents on time Client Management
  
• Maintain proper levels of relationships between the Company and our customers, by ensuring all complaints are reported promptly so that remedial action can be taken.
  
• Ensure that a level of competence is maintained to adequately handle the degree of technology required by application to training available and personal updating.
  
• At all times ensure that company vehicle, personal dress and appearance are presentable within the restraints of the work to be carried out, the Company policy is well understood, and that Company business is carried out in an efficient and professional manner.
  

Requirements

• Vocational qualifications or equivalent within Mechanical Engineering specialization
  
• 3 years or above field experience with thermal products like CRAC, AHU, Thermal Wall etc, preferably in data center environment.
  
• Good technical knowledge in data center/M&
  E/critical environment
  
• Good understanding in operations management.