Customer Relations Officer (Service Ambassador) Hly

Job Description:

• 
  
• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
  
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
  
• To be able to provide service recovery for potential feedback/ complaints that are addressed
  
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
  
• Escalate crucial issues to Service Executive if beyond scope for service recovery
  
• Report and track patients whom service recovery has been provided to
  

Job Requirements:

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• Min N/O level and above
  
• Having customer service experience is advantageous
  

Interested candidates do attach your resume [email protected]

Attn:
Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)