Customer Representative - Call Center Background

• MNC
  
• Location:
  Alexandra Road
  
• Monday - Friday:
  8.30AM - 5.30PM
  

Our client is a MNC in consumer electronics, business equipment and Electrical components.

RESPONSIBILITIES:

• Responsibly manage and resolve customer inquiries via phone, email, social media platforms, and live chats in a timely and effective manner.
  
• Collaborate closely with internal teams to ensure swift resolutions.
  
• Proactively identify and escalate trends in queries, potential issues, and recurring service failures to team leads/managers, implementing necessary corrective actions to prevent future problems.
  
• Accurately log all customer service requests and follow-up interactions into the CRM system promptly.
  
• Aid in the processing and invoicing of local and export spare part orders.
  
• Generate weekly customer service reports and provide weekly and monthly reports to Business Units (BU) and Head of Department (HOD).
  
• Manage spare parts inventory efficiently.
  
• Undertake additional assigned duties and/or project work as required.
  

REQUIREMENTS:

• Previous experience in a Call Centre, Banking, or Customer Service (both calls and correspondence) setting is advantageous.
  
• Demonstrates a positive mindset with a "
  CAN-DO"
  attitude and a strong commitment to providing high-quality customer service.
  
• Exhibits excellent phone etiquette, comprehension, communication, and interpersonal skills.
  
• Proficient in Microsoft Excel, Word, and PowerPoint.
  
• Familiarity with SAP is a plus.
  
• On-the-job training will be provided to ensure competency in fulfilling role responsibilities.
  
• For home appliances.
  

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.:
04C4294

EA Personnel:
Chua Xue Min (Joesefyn)

EA Personnel Reg. No.:
R23113090