Customer Service Agent, Insurance (Inbound - Call Centre) /East Side, 12 Months Ftc | Jobid:...

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• Attend to enquiries and requests via calls and live chat in a professional and prompt manner;
  
  
• Update and complete accurate information on customer interaction in the Customer Relationship Management (CRM) system;
  
  
• Ensure effective and timely follow-up as promised to customers;
  
  
• Manage customer complaints and feedback with a good closure;
  
  
• Perform additional or overtime duties during operational exigencies when required;
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• Assist with ad-hoc initiatives/projects as assigned.
  

Skills/Requirement:
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• Min. Diploma and above from recognized institutions;
  
  
• 1 to 2 years of customer service experience, preferably from insurance/ banking industries;
  Candidate with no experience may be considered and training will be provided;
  
  
• Comfortable conversing with customers from all walks of life;
  
  
• Ability to communicate via online chat in a professional manner;
  
  
• A team player with good writing, interpersonal and communication skills;
  
  
• An individual who possesses a pleasant and cheerful disposition;
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• Relevant insurance certification will be an advantage.