Customer Service And Admin Officer ( O Lvl / 1yr Exp / North / Short Notice)

• Handle incoming calls professionally and redirect them to the appropriate department or individual.
  
• Provide basic information to callers or assist them in reaching the right contact.
  
• Input and update customer information accurately in the system.
  
• Maintain and organize call logs, customer databases, and other relevant documentation.
  
• Assist in resolving basic customer inquiries or issues by following predefined scripts or guidelines.
  
• Forward more complex issues to senior team members or supervisors.
  
• Assist in the preparation of reports, presentations, and other administrative tasks.
  
• Handle paperwork, filing, and other clerical duties to ensure the office runs smoothly.
  
• Participate in monitoring and assessing call center agent performance.
  
• Provide feedback on calls and suggest improvements to enhance service quality.
  

Requirements:

• Min GCE O Level
  
• 1 year of administrative support
  
• Knowledge of Microsoft office
  

Interested applicants, please write in through Jobsbank with detailed resume in MS Words format.

EA License Number:
23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.