Customer Service - Bank Ambassador

Role:
Customer Service Representative

Duration:
12 months contract, renewable based on performance / client.

Location:
Central / East, Singapore

- Attend to walk-in customers
- Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
- Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction
- Prospect and introduce customers to the Bank’s products and services
- Educate and migrate customers towards our digital platform
- Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint
- Ability to understand issues and appropriately escalate to Management in a timely fashion
- Ensure compliance with all regulatory requirements
- Contributes to self and team effort by accomplishing related results

Requirements

• Highly adaptable, ability to deal with ambiguity.
  
• Experience in delivering excellent customer journeys and digital features (e.G. Branch Connect)
  
• Adapt at use of data to drive productivity and performance
  
• Fresh graduates are welcome to apply.