Customer Service Executive - 1 Yr (West) Hzo

Job Scope:

- Responsible to ensure effective and accurate processing/releasing all sales orders to enter timely in system and orders to meet delivery as per First Confirmation Date given by customers.
- Perform order validations with high level of accuracy and consistent with the terms and conditions on customer’s purchase orders.
- Act as an intermediary between customer and multiple departments including sales, procurement, planning, quality control, regulatory, production and warehouse/logistics department on handling complaints, customer master information record (CMIR), credit block issues, shipping discrepancies, reverse logistics/returns.
- Prioritization and tracking of customer’s orders in system, review and escalation risk and opportunities to the supply planning team during the Monthly S&
OP and ASF meetings
- Ensure on-time delivery, customer complaint and high service level fulfilment

Job Requirements:

- Min. Diploma/Degree in any discipline with at least 2 years’ experience in order fulfilment experience
- SAP experience in Sales &
Distribution (SD) module or Order-to-Cash (O2C)

For interested applicants, please send your updated resume to:
[email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599