Customer Service Executive (Airfreight Services)

About Our Client

• MNC Logistics Solutions Company @ Southern Section
  
• Monday to Friday (8.30am to 5.30am) / Alternate Sat (8.30am to 12.30pm)
  

Job Descriptions

• Customer Interaction:
  Handle inquiries and provide information on airfreight services, rates, schedules, and documentation.
  
• Coordination:
  Work with various departments to ensure timely processing of airfreight shipments.
  
• Booking and Tracking:
  Assist customers with booking, arranging pickups, and tracking shipments.
  
• Issue Resolution:
  Resolve customer complaints and disputes professionally.
  
• Compliance:
  Ensure adherence to airfreight regulations and customs requirements.
  
• Milestone Updates:
  Ensure shipment milestones are promptly updated.
  
• Record Maintenance:
  Maintain accurate records of customer interactions and shipment details.
  
• Collaboration:
  Work with the operations team to optimize processes and improve service quality.
  
• Communication:
  Keep customers informed of any delays, changes, or issues affecting their shipments.
  

Job Requirements

• O Level / Diploma of any discipline
  
• 2 to 3 years of similar experiences in freight forwarding industry
  

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