Customer Service Executive (Freight Forwarding Co. /Changi South)

• Handle existing customers – Collaborate with other departments within the company to provide seamless logistics solutions for our customers.
  
• Provide quotations to customers and follow-up to secure business / activate shipments.
  
• Coordinating receipt and record of import / export / Cross trade via air or sea shipments.
  
• Liaising with origin and destination offices / agents for shipments arrangement.
  
• Liaising with origin and destination offices on air / sea-LCL consolidation program.
  
• Shipment arrangements / follow-up and provide updates to customers.
  
• Liaising with other departments, making sure operation runs smoothly.
  
• Ensuring that shipments are handled smoothly and intermediate issues are solved.
  
• Ensure all documentation is accurate and up to date, including bills of lading, commercial invoices, and other necessary paperwork.
  
• Check / collate documents and send them to OPS Team for billing.
  
• Insurance related matters - purchase insurance, follow-up on claims (if any).
  
• Provide customers support to Sales persons for their new potential clients when they are out of office.
  
• Back-up for fellow teammates when they are absent.
  
• Any other adhoc duties assigned.
  

Requirements:

• Possess Diploma/Degree in related discipline
  
• Good knowledge of International Logistics Services
  
• Minimum 2 years of relevant experience
  
• Independent and team player with strong self-initiatives and communication skills
  

5 day work week

Changi South Area

Freight forwarding Co.

Interested candidates, please forward a detailed resume as MS Word format to [email protected]

Tempserv Pte Ltd
License No:
06C3745
Attention:
Audris Teo / EA Personnel No:
R1102063