Customer Service Executive

Job Description

• Attend to customer at frontline and all phone calls received.
  
• Create quotations for all customers' repair and advise them accordingly.
  
• Greet customers and offer excellent customer service.
  
• Translate customer-reported problems to actionable work orders for technicians to complete.
  
• Ensure work provided addresses the concerns raised and /required by customers.
  
• Invoice and collect payment from customers for services rendered.
  
• Handle and assist customer complaints regarding services.
  
• Maintain customer records and enter data into computer databases.
  
• Any other matter as required or assigned by supervisor/superior.
  
• Provides simplified and quality service to all customers professionally.
  
• Work as a team closely to fill up any possible service gaps.
  
• Embrace self-repsonsiblility for all customers and strive for continuous improvement.
  
• Demonstrate professionalism, integruity and independence at work.
  
• Ability to react according to work contingencies and requirements.
  

Qualification

Minimum completed of Secondary School

Experience 3 year and more

Ability to communicate in English and Mandarin

Ability to communicate in English and Mandarin

** We regret that only successful candidate will be notified.