Customer Service Officer/Patient Service (Office Hours, East) Hry

Main Responsibilities

Enquiry

• Attend to and address all face to face as well as phone enquiries by patients, visitors and other interested parties
  
• Obtain and maintain current knowledge on the type of health services provided;
  its contents, prices and preparations, and the nature of the forms commonly used
  

Registration

• Accurately register patients for the health services and process the service listings via the computer system
  
• Schedule patients for appointments for tests, consultations and X-rays
  
• As and when necessary, tally all daily cash, NETs collections, close the accounts and submit to Finance Department at the end of each working day
  

Sorting

• Print laboratory and X-ray results/reports, and match to patients’ records
  
• Accurately sort results/reports according to organisation
  

Other Responsibilities

• Cooperate with other departments to ensure that services are performed professionally and efficiently
  
• Any other duties assigned by the Mobile Bus Team Leader, Logistics Executive
  

Education Qualifications and Work Experience

• GCE O or N level with at least 2 years experience in the service industry
  
• Any combination equivalent to experience and education that could likely provide the required knowledge and abilities would be qualifying
  

Knowledge Skills and Competencies Required

• Basic knowledge and familiarity in computer applications such as MS Windows
  
• Attention to detail
  
• Ability to interact proactively, professionally and tactfully with patients, visitors and other interested parties
  
• Ability to handle complaints and emotional patients and/or visitors with diplomacy and sensitivity
  
• Ability establish and maintain effective working relationships with those contacted in the course of work
  
• Ability to work independently and make simple but sound judgments within established guidelines
  
• Comfortable to travel within Singapore (Company transport provided)
  
• Will be required to come in earlier depending on events' start time
  
• Will be required to come in earlier depending on events' start time
  
• Strong administration background is a must
  
• Outgoing personality
  
• Preferably with WSQ Higher Certificate in Healthcare Support (by HMI), not a must
  
• Relevant work experience as clinic assistant / patient service associate / clinical service associate is a must
  

Interested applicants, please email your updated CV to [email protected] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No:
R23116144

EA Personnel Name:
Lim Ruo Yi, Rachel

Company Registration Number:
Recruit Express Pte Ltd (99C4599)