Customer Service Officer

- Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels and to deliver pleasant Customer Experiences
- Follow-up on all outstanding incidents/cases
- Logged all calls reported into the case management system.
- Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
The following would depend on the experience of the candidate and on need basis:
- Generates management reports.
- Provides assistance and guidance to junior colleagues.
- Perform other duties as assigned

- Minimum 1 year of call center experience
- Having good communication skills (speaking and writing)
- Ability to multi-task e.G. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
- Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Min. Qualification:

- Diploma in IT or Business or related discipline

Work Schedule:

This job has the following work schedule:
Rotating shift
Benefits &
Perks
This job has the following benefits:
Training &
professional development
This job is located in Ubi, Central, Singapore.
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