Customer Service Personnel

JOB DESCRIPTIONS:

• Processingand following up closely on customer orders/requests and handling internal forms.
• Communicatingwith customers effectively via phone, email or chat in a friendly and polite manner.
• Acknowledgingand resolving customer complaints, troubleshooting problems and ensuring customer satisfaction.
• Keeping recordsof customer interactions, transactions, comments and complaints.
• Ensuring enquiries are answered and goods are delivered on time in meeting company’s target.

QUALIFICATION &
SKILLS：

• Possess at least Diploma in relevant field or related disciplines (e.G. business development, product marketing, customer communication).
• Applicant must be a Singapore Citizen or Permanent Resident.
• Able to work independently with minimal supervision to meet or exceed set performance standards.
• Must be a fast learner with positive attitude to adapt in a fast-paced environment.
• Excellent interpersonal skills with team-oriented mindset.
• Fluency in spoken and written English is a must.
• Proficiency inMandarin is required to communicate with Mandarin-speaking clients and stakeholders.

EXPERIENCES:

• Fresh graduates who can start work immediately are encouraged to apply.
• Able to understand customer needs, good in communication techniques and problem-solving skills.
• Computer literate, internet-savvy and well-verse in document processing software e.G. Microsoft Excel and Teleconference software e.G. Zoom.
• Ability to multitask, prioritize, and manage time effectively.

Work Schedule:

This job has the following work schedule:
5 days / week
9am - 6pm
Monday - Friday
Benefits &
Perks
This job has the following benefits:
Medical coverage
Travel &
spending expenses
Training &
professional development
Paid sick leave
Company equipment
This job is located in Central, Central, Singapore.
Are you interested in this position? If so, apply now and get a response from us fast!
Don’t miss out an opportunity to advance your career to the next level.