Customer Service Specialist ( Healthcare Executive / Patient Service Experience ) Hmn

• To execute risk management plans for medico-legal cases and clinical complaints so as to ensure effective resolution for the organisation.
  
• To support the implementation or clinical risk management plans in the hospital.
  

DUTIES &
RESPONSIBILITIES

General

- To execute and support the capability building effort (e.G. training, etc.) in the areas of conflict resolution, clinical risk management and patient safety.

- To provide secretariat support for steering committees or Quality Assurance Committees.

- To participate in assigned projects or events.

Specific

- To manage medico-legal cases and clinical complaints in an effective manner and ensure amicable resolution for the organisation.

- To manage the claims process and coordinate the renewal and administration of medical malpractise coverage for the organisation.

- To work with risks and process owners across departments and ensure medico-legal and clinical risks are prioritised, mitigated, monitored, managed and escalated in a timely manner.

- To execute and support the implementation of clinical risk management plans and framework for the organisation.

JOB REQUIREMENTS

- Bachelor degree from a recognised university.

- Relevant experience in risk management, preferably in healthcare or similar industry.

- Good planning and organisational skills

- Strong ability to analyse and process data or information

- Strong interpersonal and communication skills

- Meticulous, proactive and independent

- Good team player

- Proficient in MS Office applications

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading:
Customer Service Specialist

Andrea Eunice Tan Min Er

(R23112594)

Recruit Express Pte Ltd

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