Customer Service Specialist (Pharma) Hmh

• Develop and foster strong relationship with key account.
  
• Serve as the key liaison person between client and internal departments on request and issue resolution.
  
• Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.
  
• Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.
  
• Support monthly KPI metrics and perform root cause analysis to improve metrics &
  performance, timely submission of internal and external reporting, as well as, present operational KPI.
  
• Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.
  
• Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.
  
• Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
  
• Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan
  
• Establish appropriate safety stock level meeting required service levels.
  
• Drives continuous improvement initiatives to meet inventory goals
  
• Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.
  
• Effectively use ERP system to manage high number of material SKUs.
  
• Review work processes and initiate process improvement plans.
  

Job Requirements

• Min NITEC/ Diploma in any course
  
• Able to commence work within short notice
  
• Experience within the pharmaceutical/ chemical sector will be highly advantageous
  

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to [email protected]

Consultant:
Tan Ming Hui, Michelle Magdelene (R21101623)

Recruit Express Pte Ltd (99C4599)