Customer Success Manager Ii, Enterprise

WHAT YOU'LL DO

• Success, Implementations or Project Management
  
• Own customer relationship and adoption, empowering Braze utilization and value for your book of business
  
• Advocate customer feedback to Braze product team and voice in our roadmap
  
• Work with some of Braze’s more technically savvy and complex digital first clients
  
• Provide continuing education for customers to maximize product usage
  
• Hit client renewals, retention and net retention targets
  
• Own and assume ultimate responsibility for customer renewals for accounts in your name
  
• Dedicated contact for strategy, product training inquiries, and non-technical support
  
• Drive feature adoption through targeted on-going training of clients
  
• Product expertise through delivery of training and planning workshops to clients
  
• Pro-actively analyze customer product usage and provide strategic advice to the customer around how they can better engage their customers with Braze through ad-hoc communications, Quarterly Check-Ins and Executive Business Reviews
  
• Work with Onboarding Managers and other Success Partners to seamlessly transition clients from onboarding to ongoing active users
  
• Maintain ongoing regular contact with clients
  
• Solicit and synthesize customer product feedback towards product development ideas
  

WHO YOU ARE

• 3-5 years professional experience with at least 2-4 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
  
• You are an excellent communicator
  
• You’re excited by working with medium and large technology companies who move fast, and want to build new customer experiences quickly
  
• You have exemplary written and verbal communication skills coupled with unparalleled follow up skills. Clients have the impression that you listen and understand their problems
  
• You’re known for being a “team player.” We just can’t emphasize this enough
  
• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
  
• You have experience managing complex accounts or projects with sophisticated clients