Desktop Support | West, 1-Year Contract Under Gmp

Responsibilities

• The Engineer will be tasked to perform onsite IT support services – desktop and routine computer operation services - and all other reasonable scope of work.
  
• Coordinate break-fix of IT related equipment with support teams in incident/problem investigation and resolution.
  
• Provide onsite IT support in a professional and courteous manner.
  
• Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
  
• Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
  
• Ensure timely escalation of major and critical incidents.
  

Requirements

• Diploma or certification in Information Technologies related fields.
  
• Minimum of 1-2 years of post-education IT work experience required.
  
• Basic PC staging and hardware configuration &
  administration e.G., tablet, printer, RF &
  barcode scanner, Cisco IP phone etc.
  
• Basic network infrastructure knowledge and smart hands support.
  
• Working knowledge in experience with MS Windows Operating Systems.
  
• Positive working attitude and willing to learn and take up new tasks as and when assigned.
  

Additional info

• Company industry:
  Manufacturing
  
• Location:
  Tuas South (Company transport provided from serveral MRTs)
  

GMP Recruitment Services (S) Pte Ltd | EA Licence :
09C3051 | VO UYEN AI LINH | Registration No:
R 22109232