Digital Ambassador (Customer Service) L 6 Months Contract - $3k

Responsibilities:

• Be the champion for all available digital services.
  
• Actively manage customer’s purpose of visit to better manage their experience and expectations.
  
• Drive an excellent digital culture through active sharing and educating customers to migrate to digital services at all opportunities.
  
• Handle and follow up on customer enquiries on digital issue and queries.
  
• Maintain exceptional level of customer service and experience.
  
• Making referrals to appropriate parties leading to successful sales opportunities.
  
• Assisting with customer requests that can be done digitally while promoting the independent use of available digital solutions.
  
• Support cash counter activities through active customer engagement and encourage migration to online or off-premises channels.
  

Requirement:

• Minimum Diploma
  
• At least 1 year of experience in Customer Service, Brand Ambassador or Digital Ambassador role
  
• Highly adaptable and ability to deal with ambiguity.
  
• Experience in delivering customer journeys, and digital features.
  
• Able to work in a fast paced environment.
  

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.