Digital Solutions Customer Service Specialist
job description
About the Client:
A leading international financial services organization is seeking a high-caliber Digital Solutions Customer Service Representative.
Responsibilities:
Assist in resolving policyholders’ and distribution representatives’ issues related to insurance policies, ensuring high-quality customer service and compliance.
Key Responsibilities:
- Respond to enquiries and requests through emails, mails, and fax within the expected turnaround time.
- Resolve policyholders’, distribution representatives’, and business partners’ issues related to insurance matters.
- Assess and manage appeals, feedback, and minor complaints from policyholders and business partners.
- Deliver excellent customer service and handle ad-hoc tasks delegated by the Section Head.
- Ensure business and regulatory compliance, taking steps to mitigate risks and share best practices.
The successful Digital Solutions Customer Service Specialist must possess strong customer service skills, experience in the insurance industry, high integrity, attention to detail, and the ability to manage regulatory compliance risks effectively.
Skills/Requirement:
Key Requirements:
- ‘A’ Levels with professional certification in Insurance is preferred.
- At least 1 year of experience in a customer servicing role in life insurance.
- Meticulous, accurate, and capable of producing high-quality work.
- Proficient in customer service with a strong drive for service excellence.
- High integrity, accountability, teamwork, and adaptability to new changes.
If you have a successful track record in customer service for digital solutions and enjoy solving customer queries while providing logical solutions, this role offers an exciting opportunity to utilize your skills and make a significant impact.
Interested? Apply now, as we will be reviewing applications throughout the advertising period!
We regret to inform you that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd - EA License No.01C4394 - EA Registration No. R1330844 (Naveen Vasudevan)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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