Director, E-Commerce Retail

About This Role

NIQ’s Sales Account Development team is focused on growing business revenue, finding new business opportunities and market penetration. Sales is NIQ’s growth engine which is instrumental for the company’s success.

As a Sales Account Development E-Commerce Retail Lead, you will take responsibility of the overall eCommerce Retailer business. You will secure our collaboration, improve our partnerships, recruit new partners, and drive a sustainable sales pipeline, developing new revenue opportunities, and maintaining relationships for existing accounts.

Key Responsibilities

• Lead commercial strategy, partnership, and sales of eCommerce retailers solutions
• Sourcing and recruit for strategic new eCommerce retailers, enhancing features &
  inputs from existing ones
• Secure the eCommerce retailers cooperation continuity improving the conditions of existing cooperation agreements with current eCommerce retailer partners
• Ensure all data partnerships are correctly managed within the Partnership Program framework
• Ensure the Best-in-Class servicing through account account development retail team and in collaboration with the customer services using our different platforms in priority
• Drive sales, cooperation renewals and overall growth of existing eCommerce retailers securing sustainable and long term pipeline, revenue opportunities ensuring an accurate forecasting;
  maintain C-suite customer relationships
• Increase penetration of the NIQ/GFK solution portfolio and seek strategic alliances leveraging partnerships with third parties (e.G. for Loyalty, Pricing, OSA, Business Intelligence, Newron and Collaborative programs) to create strong dependency of eCommerce retailers on our capabilities and information
• Develop a strategic understanding of our eCommerce retailer’s industry / business / markets / clusters
• Partner with Customer Success and other relevant functions (Operations, Product Leadership, Technology, and Marketing) to define strategic Account Plans and JBPs and remove roadblocks
• Drive strategic action plan to tackle Voice of the Customer feedback
• Ensure proactive alignment of NIQ and GFK values proposition to customer’s needs and trends

About You

You are a high-performing deal maker with a growth mindset. You know how to build and promote strong long-lasting client relationships. A proven leader, you motivate others to work with passion on sales opportunities and client retention. You’re energized by accelerating sales, uncovering opportunities, and exceeding targets while bringing the best out of others. A deep understanding of the eComm retailer landscape, our products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth and better partnerships.

Understanding our customers and their contexts, effective negotiation and growth mindset drive your work.

Throughout your tenure, you will demonstrate the following competencies:

• Relationship Building:
  Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results.
• Active listening:
  Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages
• Information seeking:
  Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information;
  resolving discrepanciesby asking in-depth questions;
  or conducting less-focused environmental scanning for opportunities or miscellaneous information that may be used in the future
• Influence and persuasion:
  Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.
• Inspirational Ambassador:
  Translate our company vision to others. Inspire and communicate with transparency. Be and ambassador for the retail strategy.
• Negotiation:
  Identify key bargaining points for all parties and work effectively toward win-win solutions
• Composure and resiliency:
  Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.
• Organizational Savvy:
  Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships
• Business Acumen:
  Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.