Director - Product Owner, Straight2bank Access Channel

Job Summary
In Standard Chartered Bank's Corporate &
Institutional Banking (CIB), we aim to be digital-first and data-driven, delivering enhanced client experiences, driving new wallet share and realizing untapped client value and market opportunities.
Part of CIB's Digital Channels &
Data Analytics (DCDA), we are building a complete end-to-end, digital-first client journey from onboarding, transacting to servicing and reporting. We are passionate about developing and delivering Best in Class digital client experience through consistent, well designed, contextual user journeys across all our client touchpoints such as the Host to Host (H2H), API, Web and Mobile.
The Product Owner (PO) of Straight2Bank (S2B) Access (H2H Channel) Platform is a role in the Digital Channel and Data analytics ("
DCDA"
) team within Standard Chartered's Corporate and Institutional Banking ("
CIB"
) client segment. The S2B Access platform serves our global clients across our 40+ footprint markets. As the PO of S2B Access platform within Non-Interactive channels, you will be responsible for shaping the strategy and roadmap in collaboration and alignment with CIB businesses, execute on it through disciplined product development from Strategy to Go-to-market activities, be laser-focused on delivery and time-to-speed. You will be working with a cross-functional team of product managers, engineers, and other stakeholders to deliver value driven digital capabilities for our corporate and institutional clients.
Key Responsibilities
Strategy
- Define and execute the strategic Product initiatives as the S2B Access Product Owner for Corporate, Commercial, and Institutional banking (CIB) to enable industry leading Straight2Bank (S2B) experience for our institutional clients, across our footprint positioning Standard Chartered as a leader in this space.
- Working with both a strategic and a tactical focus, the suitable candidate will be responsible for delivery of a significant investment in enhancing our clients' digital experience. The candidate shall determine priorities, manage deliveries, prioritise product developments based on client requirements and client insights to achieve agreed outcomes.
- Require experience building out business benefit case and present to the CPOs and Management Team audience with the objective of garnering support and resource allocation on proposed S2B Access initiatives and/or investment asks.
Business
- The role requires close partnership with Transaction Banking and Financial Markets businesses to gain in-depth understanding of the business strategies and objectives to develop and align the roadmap and priorities with business goals to meet client needs. Understanding of Cash Products and Commercial and Wholesale Payments business domain and technical integration through Host to Host channels is critical.
Processes
- Roadmap/Backlog Planning:
Own (develop and maintain) the product roadmap, prioritizing features, ensuring alignment with business goals and client needs and ensure all the product releases are managed as per the expectations. Product Development:
Oversee the entire product development lifecycle, from Inception to Build and Test, Deployment Activities (Pre-and-Post) and go-live (post go-live issue resolution, if any, ensuring timely delivery of features and enhancements.
- Product owner must prioritize the Stories to ensure that all the details are well covered, and impacts assessed.
- Design &
Architecture - PO reviews and approve Chapter 1 of Solution Intent before it goes for Domain/Country Architect approval and reviews mapping specification documents with business stakeholders and gets sign off
- Test Strategy - PO and Technology Service Owner validates and approves the test strategy.
- Approved Requirement (NFR) - PO validates and approves Non Functional requirements. Approved Requirement (Functional) - PO validates and approves scope of work with clear business outcome and acceptance criteria.
- Bug and stories - PO should prioritize bugs and stories into development stage indicating the approval.
- Functional Testing - PO along with Technology Service Owner verifies Test Summary Report and provides signoff in the Release pipeline before the release deployed into production. Traceability and Test Evidence are being generated automatically in the ADO.
- Pre- Deployment Verification - Make sure all the controls are met prior to deployment (to production) or exceptions explicitly Approved by PO.
- Post Deployment Verification (User Verification Test) - To ensure deployment is successfully completed in the production environment.
- At release level POs are expected to validate the adequacy of the testing, exceptions to the compliance if any before finally approving the release for production. At release level POs are expected to validate the adequacy of the testing, exceptions to the compliance if any before finally approving the release for production. Data-Driven Decision-Making:
Leverage data and client insights from GA, CSAT to make informed decisions, optimize product features, and drive continuous improvement. Work alongside Data team in ensuring provision of management information, metrics and useful insights for S2B Access. Budget Management:
Manage the product budget effectively, making strategic investment decisions to maximize ROTE
People &
Talent
- Provide effective leadership and management of the squad to ensure they are highly engaged and performing to their potential. Lead and inspire a cross-functional team, including product managers, designers, and engineers, to deliver high-quality features and enhancements. Ensure active communication of the vision, priorities and progress to the business to foster engagement, awareness and motivation.
Risk Management
- Review applicable internal policies and procedures to prevent gaps against risk governance framework. Identify and mitigate risks related to product development, compliance, legal, and security teams. To have strong engagement and liaison with these teams to drive the regulatory approvals required to ensure S2B Access channel remains compliant with banking and data protection laws. Ensure Country compliance on Group standard for Audit and Control. To be the product SPOC with the local risk committees. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Governance
- Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Key stakeholders
- Technology (Non-Interactive and Interactive Channels, DCDA Tech, Delivery Teams, Solution Architect Teams, Security Technology Teams)
- Digital Platforms and Products, DCDA (Cash, Common Platform Services, Data Analytics &
Insights, Channel Performance &
Measurement)
- Client Engagement, DCDA (Regional Teams, Digital Client engagement team, Digital Adoption &
Growth team, Global deployment, Research and Insight team)
- Client Experience, DCDA (Design Operations, Design Product/Platforms)
- API &
Open Banking Ecosystems, DCDA
- Project/Program Management Office, DCDA
- DCDA COO
- Transaction Banking (Cash, Trade, Financial Markets, Implementation Teams, Client Servicing and Onboarding)
Our ideal Candidate
- 10 years of transaction banking or digital experience in financial or other transaction-oriented industry.
- Previous project, product management and/or implementation experience in Digital Channels and Cash Management / Payments experience with understanding of ISO20022 capabilities.
- Experience in strategic planning and execution in a matrix organization.
- Competency in market analysis, sales and revenue forecasting, project planning and management, promotion development, and executing general product strategies.
- Ability to understand the importance of relationship building both with internal and external customers.
- Effective and positive written and verbal communications especially when acting as a liaison between departments, internal employees/subordinates and clients.
- Ability to create and deliver effective oral and written presentations/proposals up to a senior level of management.
- Strong leadership and motivation capability
Role Specific Technical Competencies
- Comprehensive solution-oriented thinker when dealing with clients, team members, internal functional departments and upper management.
- Ability to effectively manage and motivate matrix resources to attain organizational goals and influence without direct authority
- Strong project management skills including planning, documenting, communicating and delivering the end result on-time.
- Ability to demonstrable domain knowledge of current industry and mobile commerce and payment ecosystem trends.
- Experience in a position of broad collaboration, influence and communication in a large organization.
- Skills in meeting objectives through influence, inspiration, facilitation and team building or business degree in Computer Science or Software Engineering.
- Excellent teamwork skills preferably with experience of working in teams spread across boundaries.
- Client-facing experience
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment Assessments
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Visit our careers website www.Sc.Com/careers