E-Commerce Executive | Jurong East

- Processing and coordinating daily online orders, deliveries, and returns of customer orders for e-commerce platforms (Shopee, Lazada, etc)

- All parcels are dispatched within the given deadlines, liaising with platform managers, logistic managers/dispatchers if required

- Replying to customer queries in a timely and professional manner

- All customer reviews are reflected and reacted upon (e.G.:
Late/damaged parcels, bad packaging, preparation for replacements, follow-up)

- Participation in sales campaigns (e.G. 6.6 sales, flash sales, etc)

- Managing monthly sales and promotions of platforms to meet monthly sales target

- Monitoring and maintaining accurate inventory count across platforms

- Designing of marketing materials (sales banners, product banners, etc)

- Maintenance of SKUs under all

Additional duties of the E-commerce Executive include:

- Preparing monthly revenue reports for the accounts department

- Maintaining all supplies within the E-commerce office including office and packaging supplies

- Liaising with new platforms to expand market reach

- Recommending product pricing after factoring costs (commissions, products, and packaging materials)

- Optimising workflow within the E-commerce office. (e.G.:
Reorganizing of product/supply

Requirements:

• Diploma/Degree in Marketing / E-Commerce/ Other relevant courses is a plus
  
• Strong organizational skills, with the ability to prioritize tasks
  
• Excellent time management skills and ability to multi-task
  
• Good verbal &
  written communication skills
  
• Excellent customer service attitude and skills
  
• Competent in Microsoft Office, Outlook, emails
  
• Ability to work independently and be self-driven within a team structure
  
• Cross-functional capabilities – the ability to be hands-on with all teams
  
• Detail and deadline-oriented
  

Working Day &
Timing:

Working Day &
Timing:
5.5 days work week

Monday to Friday:
9am - 6pm

Saturday:
9am – 1pm

Working Location:
2 Jurong Gateway Road

**Basic salary + Incentive (Earn additional incentive for exceeding sales targets)**