Earn Up To $2500 Monthly | Customer Service Executive (Contract)

Location:
Ubi

Working hours:
Mon - Fri, 9am-6pm

Salary:
Up to $2500 Monthly

Key Responsibilities:

• 
  
• Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media
  
• Providing accurate and timely information about the company's products or services based on the defined set of QnA
  
• Resolving customer issues efficiently and in a friendly manner
  
• De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up
  
• Document/ update the QnA depository to ensure the knowledge is updated with standard answers/ future reference
  
• Raise issue ticket via internal system to IS, Network team relating to customer issue and close the loop with the customers by providing updates and solution
  
• Provide weekly report – SLA, key queries, new escalation/ topics from customer queries
  

Requirements:

• 
  
• Min ITE with prior experience working in a customer-facing role/ contact centre/ telemarketing
  
• Proficiency in using a computer, ability to quickly learn how to use different software
  
• Process-oriented and customer-oriented mindset
  
• Singaporeans Only
  

Interested? Whatsapp:
+65 98170866

RecruitFirst Pte Ltd | EA13C6342
Ng Yan Sheng | Outsourcing Team